Privacy Policy

At Infusion, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your shopping experience and ensure that we can fulfill your orders and provide excellent customer service.

Personal Information

This includes details that can identify you personally, such as:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (such as credit card information)
• Order history
• Account information

Non-Personal Information

We may also collect information that cannot identify you personally, such as:

• IP address
• Browser type and version
• Device type
• Pages visited on our website
• Cookies and similar tracking technologies (used to track user behavior)

2. How We Use Your Information

We use the information we collect for several purposes, including:

• Processing orders: To fulfill your purchases, handle shipping, and send order confirmations.
• Improving customer experience: To personalize your shopping experience, recommend products, and improve our website.
• Communication: To respond to customer inquiries, send order updates, and notify you about promotions, new arrivals, and exclusive offers.
• Payment processing: To complete transactions securely through trusted payment gateways.
• Marketing: To send you relevant promotional content, newsletters, and offers (you may opt out at any time).
• Analytics: To track and analyze user behavior to improve our website’s functionality and your experience.

3. How We Protect Your Information

We take data security seriously and implement various measures to protect your personal information from unauthorized access, loss, or misuse, including:

• Encryption: We use secure encryption technologies to protect payment and sensitive personal data.
• Firewalls and Security Protocols: Our website uses industry-standard security measures to protect your data.
• Restricted Access: Only authorized personnel have access to your personal information, and they are required to keep it confidential.

4. Cookies and Tracking Technologies

Infusion uses cookies and similar technologies to enhance user experience. Cookies are small files placed on your device to store information such as login details, shopping cart contents, and browsing preferences. You can adjust your browser settings to block or delete cookies, but this may impact some features of our website.

We may also use third-party analytics tools, such as Google Analytics, to help us analyze website traffic and improve our service.

5. Sharing Your Information

We value your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

• Payment processors: To process your payments securely.
• Shipping partners: To deliver your products.
• Marketing partners: To send promotional content (with your consent).
• Legal compliance: If required by law, we may disclose your information to government authorities or law enforcement.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: If your information is incorrect or outdated, you can request corrections.
• Deletion: You can request to delete your account and personal data, subject to legal requirements.
• Opt-out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of those sites before providing any personal information.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to This Privacy Policy

Infusion reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to contact us:

Infusion Customer Support
Email: support@infusion.com